Service Desk Support

service-deskTRTS offers an 8am – 5pm help desk which acts as a Single Point of Contact (“SPOC”) for all of your IT needs. Typically team members are able to answer calls within the first 3 rings, thus avoiding painful hold times. Sometimes problems can be resolved with a quick phone call, if not then a technician can be dispatched to address your needs. By calling our service desk you gain assistance in troubleshooting, get answers to questions, and solve known problems. Common problems we can address remotely include:

  • PC health evaluations
  • Website/Email support
  • Software support
  • Printer support
  • PC maintenance/updates

If your company is interested in TRTS’s help desk services, please contact us today!